WESTBOROUGH, MA–(Marketwired – October 20, 2014) – Zensar Technologies IM Inc., the infrastructure management services unit of Zensar Technologies Ltd, a leading software and infrastructure management services provider, today announced continued momentum for its End User Computing Practice by teaming up with Aternity to launch an End User Experience Management (EUEM) offering for its enterprise customers worldwide.
As enterprises adopt the constant stream of new business-critical applications delivered via the cloud or on premise, running on physical, virtual and mobile devices, IT must keep pace to ensure quality of service and workforce productivity. Zensar’s EUEM Service arms IT with performance and analytics from the perspective of the end user’s device. By understanding the user’s experience of all applications across all devices, enterprises can measure, manage and improve application performance, usage, adoptability, device performance and workforce productivity.
According to research by Gartner, Inc., “The cost-benefits of labor arbitrage are approaching exhaustion, and users expect more. Surveys show that 67% of EUS buyers claim they would pay more for proactive and predictive services that prevent problems before they occur.”
“Employees today expect the ability to work from their device of choice — whether desktops, laptops or mobile devices, and seamless performance from anywhere at any time,” said Ankit Ghosh, Senior Vice President and Head of Global IM practices, Zensar Technologies. “This anywhere, any time and any device work culture has redefined how the end user works and connects to enterprise infrastructure, and organizations are increasingly challenged with providing a seamless end user experience. By partnering with Aternity, enterprises benefit from real-time visibility and proactive monitoring of the end user experience and are equipped to ensure successful outcomes of their strategic IT initiatives including Cloud, Virtual Workplace and Enterprise Mobility/BYOD rollouts.”
With Aternity’s Workforce Monitoring Platform as its foundation, Zensar’s EUEM Service offers real end user experience monitoring of all applications in an enterprise’s IT infrastructure, including mobile, virtual and physical devices. Zensar’s EUEM Service now enables enterprises to address key challenges associated with managing today’s converged cloud, virtual and mobile infrastructures, such as:
Enabling visibility into ROI for cloud, mobility or virtual workplace initiatives and ensuring successful deployments by capturing real time data around application, device performance, latency and user behavior.
Complimenting enterprise mobility and BYOD initiatives to provide real time end user experience on mobile devices which traditional mobile device management cannot provide.
Proactively identifying and resolving problems impacting the workforce’s ability to execute key business activities.
Cost-justifying data center or application refreshes by identifying the causes of poor application performance.
Validating that the applications delivered by IT service providers, outsourcers or cloud providers meet expected SLAs.
Optimizing desktop configurations for a geographically dispersed workforce to ensure excellent end user experience.
“Zensar’s proven capabilities and expertise in end user computing and infrastructure management fit seamlessly with Aternity’s mission to optimize the productivity of the tech-dependent workforce,” said Trevor Matz, president and CEO of Aternity. “Using Aternity Workforce APM uniquely positions Zensar to provide real-time visibility into the end user’s experience, ensuring service levels and IT infrastructure supports increased workforce productivity.”
Zensar partners with clients to holistically align IT programs and goals with enterprise strategy to deliver flexible solutions that drive business processes as well as improve the availability, reliability and performance of Data Center, Security and Compliance, and End User Computing infrastructure. Utilizing its multi-shore methodology Zensar delivers best-in-class IT services through its global delivery centers including Westborough, MA; Slough, UK; Veenendaal, The Netherlands; Shanghai, China; Pune, India and Hyderabad, India.
For more information about Zensar’s EUEM services, visit: http://www.zensar.com/it-infrastructure-management-service/end-user-computing/end-user-experience-management
Source: Gartner “Market Trends: End-User Service Value Crisis Demands Investment and Innovation,” Analysts Gianluca Tramacere and Rob Addy, March 29, 2013.
Safe Harbor Certain statements in this release concerning our future growth prospects are forward-looking statements which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry. The Company does not undertake to update any forward-looking statement that may be made from time to time by or on behalf of the Company.
About Zensar Technologies (www.zensar.com)
Zensar Technologies is among the top 20 software services providers from India. The world’s first enterprise-wide SEI CMM Level 5 Company and now certified as a CMMI Level 3 Company, Zensar has industry expertise that spans Manufacturing, Retail, Healthcare, Banking Financial Services and Insurance. An RPG Group company, Zensar has 7,500+ employees with sales and operations presence across US, Canada, UK, Europe, Middle East, South Africa, Singapore, China and Australia. The Company delivers comprehensive services for mission-critical applications, enterprise applications, business intelligence, CRM, Business Process Management and in new technologies like Social Media, Mobility Analytics and Cloud (SMAC). Zensar also provides innovative Infrastructure Management solutions that enable leading companies worldwide to optimize, secure, manage and support their mission-critical infrastructure. Using its multi-shore capabilities, Zensar combines expert consulting, integration and support services with world-class customer service to help IT organizations reduce costs, increase efficiencies and manage risk better. The Company has developed tools and methodologies, including the proprietary Solution BluePrint (SBP), which enables its clients with innovative business solutions and a rapid ‘go-to-market’ capability. The Company supports Fortune 500 clients with software business solutions to simplify, optimize and accelerate their business helping them compete in the digital economy.